STORE POLICY

     

Atelier Vila respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what personal information we collect, why we collect it, how we use it, who we may share it with, how long we keep it and what rights you have regarding your information.

This policy applies to information collected through the Atelier Vila website, online store, customer service communications and other interactions with us.

## 1. Who We Are

Atelier Vela
Business address: UK — Central London
Email: Storesuporte24h@gmail.com
Website: Ateliervela.shop

For the purposes of applicable data protection legislation, Atelier Vila is responsible for the processing of your personal information described in this Privacy Policy.

## 2. Information We Collect

Depending on how you interact with our website and services, we may collect the following information:

### Information You Provide

This may include:

* Full name;
* Billing and delivery address;
* Email address;
* Telephone number;
* Payment and transaction information;
* Order details;
* Account information, where applicable;
* Customer service communications;
* Information you provide when contacting us; and
* Any other information you voluntarily provide.

We do not normally have access to your full payment card details where payment processing is handled securely by a third-party payment provider.

## 3. Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

* IP address;
* Browser type;
* Device type;
* Operating system;
* Approximate location;
* Pages visited;
* Time spent on our website;
* Referring website;
* Website interactions; and
* Cookie and similar technology information.

This information may be used to improve website performance, security, functionality and customer experience.

## 4. How We Use Your Information

We may use your personal information to:

* Process and fulfil orders;
* Process payments;
* Deliver products;
* Provide customer support;
* Communicate with you regarding your order;
* Manage returns, refunds and exchanges;
* Maintain and improve our website;
* Prevent fraud and protect our business;
* Maintain records required by law;
* Send service-related communications;
* Send marketing communications where legally permitted and where required, with your consent;
* Understand how customers use our website;
* Improve our products and services; and
* Comply with legal and regulatory obligations.

The UK privacy framework expects businesses to explain clearly why personal data is processed and the lawful basis relied upon.

## 5. Legal Bases for Processing

Depending on the circumstances, we may process your personal information under one or more of the following lawful bases:

### Contract

We may process your information where it is necessary to fulfil a contract with you, such as processing and delivering an order.

### Legal Obligation

We may process information where necessary to comply with legal or regulatory obligations.

### Legitimate Interests

We may process information where it is necessary for our legitimate business interests, provided that these interests do not override your fundamental rights and freedoms.

Examples may include website security, fraud prevention, business administration and improving our services.

### Consent

Where required, we may rely on your consent, for example when sending certain marketing communications or using certain types of cookies.

Where processing is based on consent, you may withdraw your consent at any time.

## 6. Marketing Communications

If you subscribe to our marketing communications, we may send you information about:

* New products;
* Special offers;
* Promotions;
* Collections;
* News and updates; and
* Other Atelier Vila marketing content.

You can unsubscribe from marketing communications at any time by using the unsubscribe link included in our emails or by contacting us.

## 7. Cookies

Our website may use cookies and similar technologies to improve functionality, analyse website traffic, remember preferences and support marketing activities.

Cookies may be provided by Atelier Vila or by third-party service providers.

Where required by law, we will request your consent before placing non-essential cookies on your device.

You can manage or disable cookies through your browser settings and, where available, our cookie preferences tool.

## 8. Payment Information

Payments may be processed by third-party payment providers.

When you make a payment through our website, relevant information may be shared securely with the payment provider to process the transaction, prevent fraud and comply with applicable legal requirements.

Atelier Vila does not intentionally store complete payment card numbers unless specifically required and lawfully permitted.

## 9. Sharing Your Information

We may share personal information with trusted third parties where necessary to operate our business.

These may include:

* Payment processors;
* Delivery and courier companies;
* Website hosting providers;
* E-commerce and technology providers;
* Analytics providers;
* Customer service providers;
* Marketing service providers;
* Fraud prevention and security providers;
* Professional advisers; and
* Government authorities or law enforcement where legally required.

We only share information where there is a legitimate reason to do so and, where applicable, appropriate contractual and security safeguards are in place.

## 10. International Transfers

Some of our service providers may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable data protection legislation.

This may include using an adequacy decision or appropriate contractual or other legal safeguards where required.

## 11. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:

* Fulfil orders;
* Provide customer support;
* Maintain business and financial records;
* Resolve disputes;
* Prevent fraud;
* Comply with legal obligations; and
* Establish, exercise or defend legal claims.

The exact retention period depends on the type of information and the reason for which it is processed.

Where there is no specific retention period, we will determine an appropriate period based on legal, operational and business requirements.

## 12. Your Data Protection Rights

Depending on the circumstances and applicable law, you may have rights including:

* The right to access your personal information;
* The right to request correction of inaccurate information;
* The right to request deletion of your information;
* The right to request restriction of processing;
* The right to object to certain processing;
* The right to data portability;
* The right to withdraw consent where processing is based on consent; and
* The right to complain to a relevant data protection authority.

Some rights are subject to legal conditions and exceptions.

The ICO guidance states that privacy information should explain the rights available to individuals and how those rights can be exercised.

## 13. How to Exercise Your Rights

To exercise any applicable data protection right, please contact us:

Email: Storesuporte24ħ@gmail.com

Please provide enough information to allow us to identify you and understand your request.

We may need to verify your identity before processing certain requests in order to protect your personal information.

## 14. Data Security

We take reasonable technical and organisational measures to protect personal information against:

* Unauthorised access;
* Loss;
* Misuse;
* Alteration;
* Disclosure; and
* Destruction.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

## 15. Children's Privacy

Our website is not intended to knowingly collect personal information from children.

If you believe that a child has provided personal information to Atelier Vila without appropriate permission, please contact us so that we can investigate and take appropriate action.

## 16. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security or content of third-party websites.

We encourage you to review the privacy policies of any third-party website you visit.

## 17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, services or applicable legal requirements.

When we make significant changes, we may update the "Last updated" date at the top of this policy and, where appropriate, provide additional notice.

The ICO recommends reviewing and updating privacy information when necessary, particularly when new uses of personal data are introduced.

## 18. Complaints

If you have concerns about how Atelier Vila handles your personal information, please contact us first:

Email: Storesuporte24@gmail.com
You also have the right, where applicable, to complain to the UK's data protection regulator:

Information Commissioner's Office (ICO)

You can find information about making a complaint through the ICO's official website.

## 19. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Atelier Vela
Business address: UK — Central London
Email: Storesuporte24h@gmail.com
Website: Ateliervela.shop

We are committed to handling your personal information responsibly, transparently and securely.